Refund policy

30-Night Trial & Return Policy

We want you to sleep better. Every Vertana cervical support pillow comes with a 30-night trial. If Vertana isn't a better night's sleep than what you're using now, you have 30 days from the day your order is delivered to request a return for any reason.

How to Start a Return

To initiate a return, email us at support@vertana.co.uk with your order number. We will provide you with the return instructions and the return address:

184A Albert Road, Stechford, Birmingham, B33 8UE, United Kingdom

Condition of Returned Items

Items should be returned in reasonably clean, undamaged condition, ideally in their original packaging, so they can be processed smoothly.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days. If more than 15 business days have passed since your return was approved, please contact us at support@vertana.co.uk.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately at support@vertana.co.uk if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Contact Us

If you have any questions about our return policy, please reach out to our team at support@vertana.co.uk. Customer support hours are Monday through Friday, 9:00 AM – 5:00 PM (UK time).