Delivery & Returns
Getting it to you, and taking it back if needed
Straightforward shipping, and a real trial period — not just a policy page nobody reads.
Delivery
1
Order placed
Day 0
2
Dispatched
Within 1 business day
3
Delivered
2–4 business days
Where we ship
Currently, UK addresses only.
Cost
FREE.
Tracking
You'll get a tracking link by email as soon as your order ships.
Delivery estimates depend on courier performance and can occasionally run longer than expected. If your order is taking noticeably longer than the window above, contact us and we'll look into it.
Returns & the 30-night trial
How long you have
30 nights from delivery to decide if Vertana is right for you.
Condition
Normal use is expected — we just ask that it comes back reasonably clean and undamaged.
Refund timing
Processed within 5-10 business days of us receiving your return, back to your original payment method.
1
Contact us with your order number, within 30 nights of delivery.
2
We'll send you return instructions and an address to send it back to.
3
Once received, your refund is processed within 5-10 business days.