Our guarantee
We'd rather you find out than take our word for it
Here's exactly what's covered, for how long, and what to do if something's not right.
30 nights
Trial period
Full refund
If it's not right
No hoops
Simple process
The promise, in plain terms
Sleep on Vertana for up to 30 nights. If it isn't a better night's sleep than what you were using before, contact us and we'll refund you in full — no restocking fee, no complicated conditions.
What's covered
- Full refund within the 30-night trial window
- Items in reasonably clean, undamaged condition
- Any bundle size — Single, Duo, or Family
- Genuine manufacturing defects on arrival
What's not covered
- Requests made after the 30-night window
- Items returned heavily soiled or damaged through misuse
- Change of mind on a gift after 30 nights have passed
Vertana is designed for general comfort and posture support and is not a medical device. This guarantee covers your satisfaction with the product itself — it isn't a claim that Vertana will treat, cure, or prevent any medical condition. If you have a diagnosed cervical spine condition, chronic pain, or a recent injury, please consult your doctor or physiotherapist before changing your pillow.